Question 1

Can I send files for free?

Accepted Answer

Yes! You can send files for free directly from our home page. No account or payment required.

Question 2

Can I send a transfer using a link?

Accepted Answer

Absolutely. Our free service lets you send transfers by both email and shareable links. Paid accounts unlock even more options to support your recipients.

Question 3

How many people can I send files to?

Accepted Answer

With our free service, you can send files via email to up to 6 people per transfer. Paid plans allow sending to 100+ recipients. Alternatively, use a shareable link to reach unlimited people.

Question 4

Can I cancel my plan any time?

Accepted Answer

Yes, you can cancel your subscription at any time—instantly from your dashboard, no questions asked.

Question 5

Which file types can I send?

Accepted Answer

All file types are supported, including PDFs, images, videos, Office documents, and more.

Question 6

Is there a file size limit?

Accepted Answer

You can send files up to 1TB per transfer on paid plans. Free transfers have a smaller limit, perfect for most documents and media.

Question 7

How secure are my file transfers?

Accepted Answer

All transfers are encrypted in transit and at rest. We use industry-standard security to keep your data safe.

Question 8

How long are files available for download?

Accepted Answer

Files are available for 7 days on the free plan. Paid plans offer extended retention and custom expiry options.

Question 9

Have more questions?

Accepted Answer

We're always here to help. Contact us directly at support@sinosend.com.